HOW TO ORDER
Follow these 4 easy steps to place an order at Orlando
1. Place items in shopping bag -select desired size,color,quantity
2. At checkout, you will prompted to enter your shipping address and billing
address. If you are a return customer, your information will be retrieved
3. Enter payment information.
4. Final checkout.
When is the order process complete?
The checkout process ends when you are assigned an order number. This
number will be assigned after Orlando Espinoza has verified that the information
you submitted when ordering is correct. You will then receive an order
confirmation e-mail, containing the details of your purchase.
PAYMENT METHODS & SECURITY
We accept VISA, MasterCard, and American Express,
Please make sure to enter your exact billing information (first and last
name, middle initial, billing address, and credit card number) as it appears
on your credit card statement. To help ensure that your shopping experience
is safe, simple and secure, ORLANDO ESPINOZA uses Secure Socket Layer
(SSL) technology. This encrypts and protects the data you send to us over
the internet. If SSL is enabled then you will see a padlock at the bottom
of your browser and you can click on this to find out information about
the SSL digital certificate registration.
Sales Tax (ILONLY)
Sales tax is applicable to Illinois residents. Receipients of orders shipped
to other states are responsible for complying with state and local tax
TRACKING YOUR ORDER
A tracking number will be issued and emailed to you once
your merchandise is ready to be shipped. If you want to track your order
shipment, you can do so in the following way:
1) Refer to your shipping confirmation email for the UPS Ground tracking
number; then simply enter your tracking number on the UPS website at
to track your order shipment.
Orlando Espinoza wants to ensure you are fully satisfied
with your online purchase. If you are not satisfied within 7 days of receiving
your purchase we will accept returns if the following conditions are met:
1. In order to facilitate the return of
your items you must obtain a Return Merchandise Authorization (RMA) number
by emailing us at firstname.lastname@example.org within 7 days of receiving
your order. Please include in your email your order number and specific
items requesting to be returned.
2. The item must be in original condition, unworn, free of damage, and
with all hangtags.
3. Simply follow the instructions on the invoice included with your package.
Securely pack and seal the return merchandise and return form in an appropriate
shipping box or envelope, and send back to us using an insured service
to the address below. (This will provide you with recourse on your package,
as we cannot accept responsibility for packages that we do not ship ourselves).
4. Orlando Espinoza must receive the goods within 7 working days from
the date you receive your return number.
5. Products cannot be returned to any other stores where Orlando Espinoza
is sold. We do not accept responsibility for lost packages without proof
of delivery. Please follow the stated return instructions and send all
returns insured, along with the original
1932 South Halsted Street
Chicago, IL 60608
PLEASE NOTE: All SALE purchases
are final. Returns on sale merchandise will not be accepted. Please shop
If the required conditions are complied
with, Orlando Espinoza will refund the entire cost of the product. Return
shipping charges are non-refundable.
Refunds are processed within approximately
3-4 business days of our receipt of your merchandise. Your refund will
be credited back to the same card used to make the original purchase on
the US Site. Your account should be credited within one or two billing
cycles from the date of return depending on the refund policy of the credit
SHIPPING METHODS & RATES
All orders are shipped ground and insured. We
require signature on all package deliveries. We are unable
to ship to PO Boxes and APO/FPO addresses. Please note that at this time
we are not able to offer overnight or Saturday delivery.
|Domestic Shipping Rates
||UPS 2nd day
|$.01 - $100.00
|$100.01 - $300.00
|$300.01 - $500.00
At this time, we are only able to ship
online orders to Canada. All shipments require a signature.
|Canadian Shipping Rates (USD)
||3-5 business days
| UPS Worldwide Expedited
||2-3 business days
International orders will incur a customs fee. You are responsible for
paying the customs and import duties. It is your responsibility to contact
your local customs office to determine the additional customs charges
for your particular order.
The following information is a general guideline
on charges levied by Canada and is subject to change.
Canadian duties, taxes and fees on items shipped to Canada are established
by Canadian Customs. Taxes, PST & GST, will vary based on the province
to which the items are shipped. Customs will determine the duty by the
value of the merchandise. Please Note: As part of the NAFTA agreement,
all items made in the USA will be duty free; however, they are still subject
to PST & GST taxes.
Refused Shipments- If
you decide to refuse any shipments from orlandoespinoza.com, you are responsible
for the initial shipping charges to you, any duties, taxes and/or customs
charges that are incurred on the package (on both the initial and return
shipments), and the cost of returning the package to orlandoespinoza.com.
This amount will be subtracted from your merchandise refund.